01462 414008 24/7, 365
Out of Hours
New Clients

Updated COVID-19 Guidance for Visits

Coronavirus (COVID-19)

Updated guidance issued today, Friday, 10 April by the British Equine Veterinary Association, The British Veterinary Association and the Royal College of Veterinary Surgeons, in accordance with UK Government advice, revises the terms under which veterinary practices may operate during the COVID-19 pandemic.

COVID-19 risk assessment

As of Tuesday, 14 April, a limited amount of non-emergency work may be conducted by equine veterinary surgeons.

Visits and treatment are subject to risk assessment, the maintenance of strict social distancing and enhanced bio-security. Risk assessments consider the safety of the veterinary surgeon/s, their wider team, clients and members of the public including the movement of people to, from and around the premises where the visit takes place.

Ballinger Equine is mindful of the requirement to minimise travel and limit the need for face-to-face contact, even at a safe distance.

Telephone our office for advice about a visit

We encourage all our clients to telephone the Ballinger Equine practice office on 01462 414008 to discuss any health and welfare requirements for their horse or pony. We will be pleased to provide advice and may arrange a visit subject to social distancing and bio-security measures.

Social distancing during treatment

Please observe the following guidance for a visit by one of our veterinary surgeons.

  • There should be no more than two people at the premises, including the Ballinger Equine veterinary surgeon.
  • Our veterinary surgeons are instructed not to proceed with a visit if there is more than one other person in the immediate vicinity or if they consider the conditions are unsafe.
  • Please practice your own bio-security during a visit. Wash and sanitise your hands thoroughly, and for more than 20 seconds, immediately before and again after our visit.
  • Keep at least two metres distance from our vet and be mindful of safeguarding their personal health.
  • Do not cough or sneeze anywhere near our vet.
  • Stay at least two metres from the Ballinger Equine truck and any veterinary equipment.
  • If you need a visit to your horse or pony but are experiencing symptoms of the virus (persistent dry cough, shortness of breath and a high temperature) do not under any circumstances attend the visit, stay indoors where you are self-isolating and remain in contact with the veterinary surgeon via your ‘phone. The same applies if you or anybody you live with is currently, has been, or is suspected to be at risk of infection. Stay self-isolated. The vet will take increased precautions during the visit and will not see you or your contacts.

Continued 24hr urgent care and emergency service

The new guidance does not affect Ballinger Equine’s full, round-the-clock urgent care and emergency service which continues uninterrupted. The emergency service is accessed by calling the office on 01462 414008 any time, day or night.