01462 414008 24/7, 365
Out of Hours
New Clients

Emergencies and Urgent Care

Coronavirus (COVID-19)

In accordance with the measures announced by the Prime Minister at 2030hrs this evening, UK veterinary practices are required to adjust levels of service. Ballinger Equine is following guidance issued by the Royal College of Veterinary Surgeons (RCVS) the UK Government and the British Equine Veterinary Association (BEVA).

Royal College of Veterinary Surgeons guidelines

Current RCVS advice is that “veterinary practices must reduce face-to-face contact immediately, switching to providing emergency care only, fulfillment of urgent prescriptions and maintaining the food supply chain”. As the current public health situation develops so we expect the RCVS, the UK Government and BEVA to adjust their advice accordingly.

Ballinger Equine is continuing to provide 24/7, 365 urgent care and emergency veterinary treatment.

Animal welfare

The Animal Welfare Act (2006) makes owners and keepers responsible for ensuring that the welfare needs of their animals are met. The provisions of the Act include the need for animals to be protected from pain, injury, suffering and disease.

Social distancing during treatment

Please observe the following guidance for a visit by one of our veterinary surgeons.

  • There should be no more than two people at the premises, including the Ballinger Equine veterinary surgeon.
  • Our veterinary surgeons are instructed not to proceed with a visit if there is more than one other person in the immediate vicinity.
  • Please practice your own bio-security during a visit. Wash and sanitise your hands thoroughly, and for more than 20 seconds, immediately before and after our visit.
  • Keep at least two metres distance from our vet and be mindful of safeguarding their personal health.
  • Do not cough or sneeze anywhere near our vet.
  • If you need a visit to your horse or pony but are experiencing symptoms of the virus (persistent dry cough, shortness of breath and a high temperature) do not under any circumstances attend the visit, stay indoors where you are self-isolating and remain in contact with the veterinary surgeon via your ‘phone. The same applies if you or anybody you live with is currently, has been, or is suspected to be at risk of infection. Stay self-isolated. The vet will take increased precautions during the visit and will not see you or your contacts.

We’re always happy to offer veterinary guidance and advice

Your health and the wellbeing of those close to you is important to us. The continued health and welfare of your horses and ponies is important to us. As always, should you have the slightest concern about the health or welfare of your horse or pony, don’t hesitate to telephone the office on 01462 414008. The office is open Monday to Friday (except bank holidays) from 0830hrs to 1700hrs. Our urgent care and emergency service continues to be available 24/7, 365 and is accessed by ‘phoning 01462 414008.